Help & FAQ

We're live across Chennai, Tamil Nadu. Enter your pincode in the checker (top of Home, or the footer) for an instant answer.

Tap "Notify me" when the checker tells you, and we'll message you when we launch in your area. Expansion is planned using exactly these requests.

No minimum for households. If your estimate is quite small we'll just check you'd like to proceed. Bulk loads? Use Bulk Sellers & Businesses.

Morning (9 AM - 3 PM) and Evening (3 PM - 9 PM), on any day we're available in your area.

It creates itself - verify your mobile with an OTP and you're in. No passwords, ever.

Three ways: self-book through the same Schedule a Pickup flow as households, submit a Bulk & Businesses inquiry for a tailored conversation (larger vehicles, consolidated invoicing, GST-ready paperwork), or use Request a Callback to talk to a person.

Yes - add your GSTIN under "Add business details" in My Profile and your receipts are GST-ready.

Yes, please - factory-reset devices and destroy or wipe storage drives before pickup. We route e-waste to certified recyclers, but your data is your responsibility until it leaves your hands.

A background-verified, in-house QwikScrap agent - never a third-party contractor. Their first name shows against your order once assigned.

Yes. Every pickup is handled by a background-verified QwikScrap agent, never a third-party contractor - their name is shown against your order once assigned. Your scrap is weighed on a calibrated digital scale at your doorstep, in front of you, and the agent photographs everything as a shared record. Nothing is final until you approve the weighed amount: a one-time Pickup Confirmation Code is sent to your phone, and the agent can only complete the pickup once you share it. If you are not happy with the offer, you can decline at no cost and keep your items. Payment is instant - cash or UPI - the moment you approve, with a digital receipt saved to your profile. E-waste and appliances are routed to certified recyclers rather than informal scrap dealers. There is no upfront payment and no obligation to sell once you have booked.

Pick what you're selling and get an instant estimate, lock in a slot, and a verified agent arrives with a digital scale. Everything is weighed in front of you and you're paid on the spot - cash or UPI.

Your Pickup Confirmation Code - sent to your WhatsApp and SMS when you book (and again on pickup day). It's your approval switch: the agent can only complete the pickup after you share it, and you share it only when you're happy with the final amount. Until then, nothing is final.

Tell the agent - they'll call our team on the spot to sort it out. If we still can't agree, no hard feelings: the pickup is simply cancelled and your items stay with you. You never pay anything either way.

On a calibrated digital scale, at your doorstep, in front of you. The agent also photographs the items - your record and ours.

No - the OTP logs you into your account; the Pickup Confirmation Code approves one specific pickup. Never share your OTP with anyone, including our agents.

Rates track the recycling market and are updated on the site in real time. What you see on Scrap Rates is what applies on your pickup day - shown as an estimate until your items are weighed and inspected.

On the spot, the moment you approve - cash or instant UPI transfer, your choice.

Yes. A digital receipt appears in My Profile against every completed order - with weights, rates, and payment mode. Handy for GST-registered businesses too.